Today, while on the phone making a car rental reservation, I really pranked the agent. After being on the phone much longer than I should've been, I told him I was actually a Vice President of the company and was simply calling to check on his customer service skills. I told him they were lacking. He was brand new to the gig. I could tell he was scared crapless, so I started laughin' my butt off and told him he'd been punked! He sighed a heavy relief. But I hope he learned somethin' from our exchange though: that he should hone up on his skills! Customers are EVERYTHING! Without them, NO company can exist. Not one!
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